Support Services
WinProxy Support and Upgrade Policy
866-758-4466 (US only)
00800 0327 6340 (EMEA)
+1 650-385-2074 (Outside the US)
Email support
A working Internet connection on the WinProxy machine
Two network cards (or USB equivalents) and appropriate manufacturers
drivers associated with the network cards should be installed in the WinProxy
machine.
One network card (or USB equivalent) and appropriate manufacturers
drivers associated with the network cards should be installed in all client
machines.
All network components must be connected via media (cabling/wireless).
A working TCP/IP network. If you don't have a working TCP/IP network,
please review our Networking Assistance service below.
WinProxy Evaluation Users FREE
If you are in the 30-day evaluation period with the WinProxy application, you will receive 30 days FREE technical support.
Registration of New WinProxy Purchase within 30 days FREE
If you are within the first 30 days of registering your WinProxy serial number, you will receive 30 days of FREE technical support.
Registration of WinProxy outside 30 days $29.99
If your WinProxy serial number is past 30 days from its original registration date, you can purchase live phone support for a non-refundable fee.
Priority Support $39.99
If you need urgent technical assistance, choose Priority Support to be connected to an agent without delay.
Networking Assistance $59.99
Networking Assistance entitles you to live phone support for a non-refundable fee.
Technical Support Service Hours
7am–4pm (PST) Monday–Friday866-758-4466 (US only)
00800 0327 6340 (EMEA)
+1 650-385-2074 (Outside the US)
Email support
To be eligible for Live Phone Technical Support you must have:
A working Internet connection on the WinProxy machineTwo network cards (or USB equivalents) and appropriate manufacturers
drivers associated with the network cards should be installed in the WinProxy
machine.One network card (or USB equivalent) and appropriate manufacturers
drivers associated with the network cards should be installed in all client
machines.All network components must be connected via media (cabling/wireless).A working TCP/IP network. If you don't have a working TCP/IP network,
please review our Networking Assistance service below.
WinProxy Email Support FREE
Email support is always free to all of our registered users for both
evaluation and purchased products.
Live Support Service Options
WinProxy Evaluation Users FREEIf you are in the 30-day evaluation period with the WinProxy application, you will receive 30 days FREE technical support.
Registration of New WinProxy Purchase within 30 days FREEIf you are within the first 30 days of registering your WinProxy serial number, you will receive 30 days of FREE technical support.
Registration of WinProxy outside 30 days $29.99If your WinProxy serial number is past 30 days from its original registration date, you can purchase live phone support for a non-refundable fee.
Priority Support $39.99If you need urgent technical assistance, choose Priority Support to be connected to an agent without delay.
Networking Assistance $59.99Networking Assistance entitles you to live phone support for a non-refundable fee.
WinProxy Technical Support will configure the Server (WinProxy machine)
and one client machine with any technical support service. To have multiple
client machines configured on a network, there will be an additional fee of
$9.99 per client computer.
